Terms of service

Tulum – Terms & Conditions

Last updated: October 2025

Welcome to Tulum, an online store based in Fourways, Johannesburg, South Africa. By accessing or purchasing from our website (www.tulum.co.za) or through our social media platforms, you agree to the following Terms and Conditions.

1. General

Tulum (“we”, “us”, “our”) is owned and operated by a sole proprietor based in Fourways, Johannesburg. These Terms govern your use of our website and any related services, including orders placed online or through social media. By using our website or placing an order, you agree to these Terms in full.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products and Availability

We make every effort to ensure product descriptions, images, and prices are accurate. However, slight variations in colour, grain, and finish may occur, especially for natural materials and handcrafted items. All products are subject to availability.
Custom-made or made-to-order items are non-refundable once production has started.

3. Pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without notice.

4. Orders and Payment

Payments are securely processed through PayFast. We do not store or access your full payment details.

5. Shipping, Delivery, and Collection

  • Smaller decor items: shipped via Pudo.
  • Furniture or large items: please contact us for a shipping quote before purchase.
  • International orders: accepted on request.
  • Collection: available in Fourways, Johannesburg, by appointment.

Items in stock will be dispatched or available for collection within 1 business day.
Tulum is not liable for courier delays or events beyond our control.

6. Returns and Exchanges

Returns are accepted for change of mind, damaged, or defective products.

  • Notify us within 14 days at info@tulum.co.za.
  • Change of mind: you pay return shipping.
  • Damaged/defective: Tulum covers return shipping.
  • Choose between exchange or refund.
  • Custom-made items are non-refundable.

Returned items must be unused, in original packaging, and in saleable condition.

7. Limitation of Liability

Tulum is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including loss, injury, or damage beyond the value of the purchased product.

8. Privacy and Data Protection

We only collect information necessary for order and delivery. Data is handled according to the Protection of Personal Information Act (POPIA).
We do not sell or share customer data.

9. Intellectual Property

All content, including images, text, and product descriptions, belongs to Tulum and may not be copied or reproduced without written permission.

10. Governing Law

These Terms are governed by South African law. Any disputes will be handled in South African courts.