Privacy policy

 Tulum – Privacy Policy

Last updated: October 2025

At Tulum, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.tulum.co.za), social media pages, or place an order with us.

By using our site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect the personal information necessary to process your order, deliver your products, and communicate with you. This may include:

  • Your name and surname
  • Billing and delivery address
  • Email address
  • Contact number (if provided voluntarily)
  • Order details and payment confirmation

We do not collect or store your full credit card or banking details. All payments are processed securely via PayFast, which handles your payment information on our behalf using encryption and compliance with PCI DSS (Payment Card Industry Data Security Standard).

2. How We Use Your Information

We use your information to:

  • Process and fulfil your order
  • Communicate order and delivery updates
  • Respond to your enquiries
  • Improve our store and customer experience
  • Comply with legal or tax obligations

We may also send occasional product or promotion updates if you have subscribed to our mailing list. You can opt out at any time.

3. Sharing of Information

We respect your privacy and never sell or rent your information to third parties.

We may share limited information only with trusted service providers who help us operate our business, such as:

  • Courier companies (e.g. Pudo) for delivery purposes
  • Payment gateways (e.g. PayFast) for payment processing
  • Shopify for website hosting and order management

Each service provider is required to keep your information secure and use it only for its intended purpose.

4. Data Storage and Security

Your data is stored securely on Shopify’s servers and protected by industry-standard security measures.
We take reasonable steps to protect your information against loss, misuse, unauthorised access, disclosure, or alteration.

However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies — small text files stored on your device — to enhance your shopping experience and collect basic analytics (such as which pages are visited).
You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

6. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to the processing of your personal information
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@tulum.co.za.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions
  • Fulfil legal, accounting, or tax requirements
  • Maintain order history for your convenience

When no longer required, your information is securely deleted or anonymised.

8. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
📧 info@tulum.co.za
📍 Fourways, Johannesburg, South Africa